Rates Officer - Expression of Interest

We're looking for a friendly and motivated Rates Officer to join our team! If you're a proactive and detail-oriented professional with a passion for helping the community, this is a fantastic opportunity for you. You'll be at the heart of our day-to-day operations for rates and collections activities, playing a key role in maintaining our records and assisting community members with their queries. You'll need the ability to work independently while also being part of a well-developed team environment.

Key Responsibilities:

• Updating Property Records: Processing updates for building permits, subdivisions, and consolidations, and reviewing planning permits for changes in how properties are used

• Providing Team Support: Giving crucial administrative and clerical support to the Rates and Revenue teams, including helping with basic valuation tasks

• Handling Queries: Answering ratepayer inquiries on the phone and in person, giving clear advice, and preparing written responses

• Maintaining the Database: Keeping the council's property, rates, and valuation database up to date, including day-to-day changes of ownership and address

• Issuing Certificates: Processing Land Information Certificates quickly and efficiently, and creating new property records for unit developments

• Handling Basic Financials: Helping process account refunds, financial adjustments, and waste service requests

Key Skills:

• Experience in Local Government property, rates, and valuations is highly desirable

• Pathway experience is desired but not essential

• Advanced skills in Microsoft Office, particularly Excel

• Excellent verbal and written communication skills are essential

• Strong administrative skills and attention to detail

If you're a team player who thrives in a dynamic environment and is ready to make a positive impact, we'd love to hear from you!